To request a refund from Malwarebytes, follow these steps:
Determine Eligibility: Malwarebytes offers a 60-day money-back guarantee on new purchases. If your purchase or auto-renewal occurred within the last 60 days, you are eligible for a refund.
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Contact Malwarebytes Support: Submit a refund request through the Malwarebytes Support page. Fill out the form, selecting "Request refund" as the issue type, and include your order reference number found in your order confirmation email.
Await Confirmation: After submitting your request, you should receive an email confirmation with a ticket number. Response times may vary, but users have reported receiving refunds promptly, sometimes within a day.
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Note: If you purchased Malwarebytes through the Apple App Store or Google Play Store, refund requests must be directed to the respective store, as they manage their own billing and refund processes.
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For further assistance, you can contact Malwarebytes Support directly through their Help Center.
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