FRONTIER AIRLINES - Updated September 2024 - 35 Photos & 98 Reviews - 1701 Airport Blvd, San Jose, California - Airlines - Phone Number - Yelp

98 reviews and 35 photos of FRONTIER AIRLINES "I flew Fontier back from Denver to SFO recently. A rude and in my opinion fraudulent experience that will have me never flying them again if I can help it.

I paid a significant amount of extra money on my ticket to fly in "Classic Plus" which offers extra legroom and priority boarding ... because I knew I would have carry on luggage and need to get it stowed in the overhead in order to have enough leg room. (I have long legs and experience pretty significant knee pain on flights if I can't extend my legs underneath the seat in front.)

I boarded the plane and put my main bag in the overhead, and was about to put my backpack up as well, and the stewardess says "Your other bag must go under your seat, it's our policy". I protested and pointed out I had paid extra to have legroom, not to have my leg space occupied by my bag. She immediately threatened to call the air marshall if I didn't sit down and follow her instructions.

The overhead bins ended up not being full (the one above me had a space for a whole additional rolling bag), and she still refused to allow me to put my 2nd bag up.

Upon returning home, I checked the frontier website, and there is no such stated policy about the personal item bag having to go on the floor in front of you.
http://www.frontierairlines.com/frontier/plan-book/travel-info-services/baggage/carry-on-baggage.do

Horrible attitude, evil people, fraudulent "classic plus" ticket = never again flying Frontier."
read more..