5 reviews of VIRGIN MOBILE USA "The phone wouldn't activate. Support kept telling me it was activated. They couldn't understand that it said "device not active". I spent a day trying to fight thru the language barrier. The phones on their side were breaking up and one rep complained about problems with the phone he was using. They wouldn't take the phone back until I disputed my credit card charge. I have to pay to ship the defective phone it back to them and then maybe I'll get a refund. If they sent me a free phone I wouldn't use it because their suppport is so bad I won't rely on them."
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